14-day return window
Contact us within 14 days of receiving your order.
Returns & Refunds
Simple, fair, and no fuss — here's how it works.
Unopened & sealed only
Due to the nature of our products, items must be unused and sealed.
Faulty? We've got you
Full refund or replacement within 48 hours of delivery.
Simple email process
No forms or portals — just email us your order number.
Questions
Returns, answered
Everything you need to know if something isn't quite right.
We reply within one working day
Monday to Friday, answered by one of our friendly customer service team.
info@nutripeak.co.ukWhat's your returns window?
You have 14 days from receiving your order to get in touch if you'd like to return an item. Returned items must be unopened, unused, and sealed, in their original packaging and in resalable condition.
What can't be returned?
Unfortunately we can't accept returns for: opened or used supplements, items where the seal has been broken, or products returned outside the 14-day window. This doesn't affect your statutory rights.
How do I start a return?
Email us at info@nutripeak.co.uk with your order number and the reason for the return. We'll come back to you with instructions on next steps.
Who pays for return postage?
You're responsible for return postage costs unless the item is faulty or incorrect, in which case it's on us. We'd recommend using a tracked service, as we can't be held responsible for returns lost in transit.
How long do refunds take?
Once we've received and inspected your return, we'll let you know whether it's approved. If approved, your refund is processed to your original payment method within 5–7 working days.
What if my item arrives faulty or incorrect?
Contact us within 48 hours of delivery with your order number and clear photos of the issue, and we'll arrange a replacement or full refund where appropriate.
Who do I contact about a return or refund?
One of our friendly customer service team is happy to help — email us at info@nutripeak.co.uk.
